Shipping & Delivery

We provide FREE SHIPPING on all orders to customers within the contiguous United States.

Currently, we do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, Canada, APO, or FPO addresses and international addresses.

We don't want to mess around with extra charges. We like things to be simple and easy.

Order Confirmation:

As soon as you place your order, you will receive an order confirmation e-mail. It means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically check with the manufacturer to confirm that your order is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail within one business day to see if we can make alternate arrangements.

If your item(s) are available for immediate shipment, we will process the charges and prepare your order for shipment.

Order Shipment:

We will process the charges to your credit card if your order is in stock. 

Depending on the brand you are buying from, most orders will ship between two (2) to five (5) business days from the date of your order.

For custom order(s) or item(s) explicitly mentioned in the relevant product pages, proceeding with the shipment may take extra time. Please get in touch with us if you have any questions.

Depending on the dimensions and weights of the product(s), your order may ship with ground shipping (FedEx/UPS) or a freight carrier. Our shipping specialists will choose the quickest and most reliable method to ship your order.

We will send you a shipping confirmation and tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.

If you are still waiting to receive shipping confirmation from us within four business days of your order, feel free to follow up at hello@rugsgate.com.

Shipping Time:

We provided the estimated delivery times of the relevant item(s) on the product page. Depending on your location, shipping typically takes 2-4 days.

If a freight forwarder ships your order, the service provider may contact you directly to arrange the delivery time.

However, due to the current supply chain issue, please accept our apology if it takes extra time for your shipment.

Curbside Delivery:

All shipping is curbside delivery by default (unless otherwise specified on the product page).

Signatures are required for all the delivery.

Please note that indoor deliveries, assembly services, and packaging removal are not included in the standard curbside delivery.

Please arrange for a family member or friend to move the item(s) from the Curbside to your house if necessary.

On your request we also provide White-Glove Delivery Service on request. If you are interested in the service, please e-mail us at hello@rugsgate.com for a quote.

Friendly Reminder: Please make your best effort to ensure the shipping information is accurate during checkout (such as suite/apartment number and phone number). In case of unsuccessful delivery due to a mistake in the shipping information, your shipment will return to us. You may not be eligible for a full refund (i.e., actual shipping and return shipping charges with restocking fees will apply).

Damages:

Please inspect the packaging of your item(s) when they arrive. If you notice any damage, you should make a note on the delivery ticket when signing for the delivery or do not agree to accept the delivery.

If you do accept delivery, you are required to immediately take photos using your smartphone or camera of the damaged packaging or products inside the packaging.

If your item(s) arrive damaged, please send photos to hello@rugsgate.com. Our shipping specialist will work from there and assist you.